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Kavtek Privacy Policy

Last Updated: July 8, 2019

Kavtek Software Corporation. (together with our affiliates, “Kavtek”, “we”, or “us”) knows you care how information about you is used and shared, and we appreciate your trust that we’ll do so carefully and sensibly. This notice describes our privacy policy. This Privacy Policy supplements and forms a part of the Kavtek Terms & Conditions (the “Terms”). Capitalized terms not defined or otherwise in this Privacy Policy have the meaning given to them in the Terms. By downloading the Kavtek mobile app on iOS and Android devices or by visiting the website (kavtek.com or kavtek.ca), you’re accepting the practices described in this Privacy Policy.

This Privacy Policy describes what personal information we collect, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy.

Our Platform is made up of the Kavtek website and mobile app on which this Privacy Policy is posted and that are Kavtek-branded or operated by Kavtek Software Corporation, and all of the related websites, mobile apps, products, services, and communications offered by Kavtek, including our plug-ins and embedded content made available on other sites.

The terms “we,” “us,” or “our” refer to (a) Kavtek Software Corporation, an Ontario corporation. By “you,” we are referring to visitors and users of any part of our Platform.

This Privacy Policy is effective as of July 8, 2019. 

1. Collection of Information

We collect information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.

Information You Provide Us

We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests.

Account and Profile Information. When you create an account on our Platform, we collect information you provide us, like your name, email address, interests, gender, age, and profile information. If you are a professional, you may also choose to provide us information related to your business.

Content you Submit. We collect information and content that you submit or post to our Platform, including your photos, comments, reviews, searches, and discussions.

Purchases. If you purchase products or services within our Platform, we collect certain information in order to process your purchases, such as your phone number, address, and payment method (for example, credit card or bank account information).

Communications. When you communicate with us (via email, phone, through our Platform, or otherwise) and when you use our Platform to communicate with others, we store a copy of your communications (including call recordings, subject to providing you notice or obtaining your consent in accordance with applicable law). You are using our Platform when you make calls to these professionals using their phone number displayed on our Platform. We will provide you notice or obtain your consent in accordance with applicable law before recording these calls. Otherwise, to the extent you communicate with professionals, and other users outside our Platform, those communications are not subject to this Privacy Policy.

Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.

Information from Others

We collect information that others provide us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners and corporate affiliates, and information from third-party sites.

Other Platforms. We may receive information about you from third-party platforms that obtain your permission to share this information with us. If you choose to sign-up for our Platform through Facebook or Google or upload your contacts from your third-party email service, you will be asked to share certain information with us as identified by those third-party platforms.

Publicly Available Information. Others may post content on our Platform that includes information about you. If you are a professional, we may also collect information about you from publicly available sources and make it available as part of our Platform. For example, we may receive your name and contact information from industry associations in which you participate and display your affiliation with these organizations.

Other Users. In order to enhance the quality of our Platform, professionals on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your project has been completed, and if you purchased a pre-construction property. If you are a professional, Platform users and visitors may provide us with feedback and public reviews about you.

Our Partners. We may receive information about you from our partners. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.

Third-Party Sites. Certain product partner websites are developed or hosted by Kavtek. Kavtek collects the information described in this Privacy Policy on those sites. 

 

Automatically Collected Information

We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, content you interact with. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.

Cookies and Similar Technologies

We use cookies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use. Please note that we do not change system behavior within our Platform in response to browser requests not to be tracked.

Location Information

We will receive your device’s location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform. 

2. Use of Information

We use the information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:

  • to provide and improve our Platform’s functionality, including to display the content you post publicly; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our Platform;
  • to evaluate the use of our Platform for our business purposes and to improve and develop our products and services, including new products and services and our Platform’s functionality;
  • to personalize your experience, such as to tailor the content and information made available to you and our support services;
  • to display relevant advertising (on our Platform and third-party sites) and to evaluate the success of our advertising;
  • to provide feedback to professionals on our Platform;
  • to communicate with you as described in our agreements with you (for example, the Kavtek Terms & Conditions) and this Privacy Policy;
  • to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Kavtek Terms & Conditions);
  • to enforce compliance with our agreements with you (for example, the Kavtek Terms & Conditions) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
  • to perform research and analysis for our business purposes; and
  • if you decide to participate, to administer surveys, contests, and promotions.

If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.

We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received and responses sent by professionals on our Platform and to provide them feedback. We may use automated technology to review your communications and improve user experience.

We may use your log-in information, cookie information, device information and IP addresses to identify you and log your use across devices and our Platform. We may use your addresses to personalize your experience on our Platform.

Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.

3. Sharing Your Information

We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their own marketing purposes. We share information in the following ways:

Platform Visitors and Users

Through Kavtek, others may find, contact, view, and follow your profile and public activity on Kavtek (for example, if you “like” content on our Platform), including through your username. If you are a professional on Kavtek, we may also display aggregated information about your activity in order to help visitors and users evaluate you, including your response rate and last visit to Kavtek. We cannot control Platform visitors’ and users’ use of any information or content you choose to make available publicly.

Professionals, and Other Businesses

If you are connected to a professional by accepting their referral link or invite code, your profile (including the contact information) that you provide will be made available to the professionals that you are linked to along with their affiliates (such as other professionals). Professionals that participate on the Kavtek Platform may view your public activities on our Platform and receive feedback you provide to us about your engagement with them. For example, if you requested us to find professionals for you and provide us feedback about your level of interest in these professionals, we may convey such feedback to them. In addition, a professional can view your public activities on our Platform that are interactions with their content (for example, that you viewed a pre-construction home on a particular date, as identified by the username for your profile and any photo or public identifiers you provide for your profile). The businesses you are connected to can see your public account information (for example, email address) and  private activity. We ask professionals, and businesses on our Platform to limit the use of your information to the reasons for which the information was provided. However, their use of your information is subject to their own privacy policies.

Service Providers and Platform Partners

We may share your information with others as reasonably needed for our uses described in this Privacy Policy, and we ask them to limit their use of that information. In addition, if you specifically agree to share your information with a third-party partner, for example, as part of a contest or promotion we sponsor with such third party, we will share your contact information with that third-party partner.

Advertisers and Ad Networks

We use advertising networks and similar companies to serve advertisements on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may work with advertising partners to serve ads on our Platform. We may use advertising partners to communicate with you at the addresses they have for you. These types of companies use cookies and similar technologies. We may provide advertising networks, advertising partners, and businesses advertising on our platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. 

Businesses advertising on our Platform may also use cookies or similar technologies to track your activities on our Platform. You can access any settings offered by your mobile operating system to limit ad tracking. 

Corporate Affiliates and Business Transfers

We may share information from or about you with (a) joint ventures or (b) a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in bankruptcy or similar proceedings). In these cases, their use will be subject to this Privacy Policy.

Investigations

We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public; or (d) to enforce compliance with our agreements with you (for example, the Kavtek Terms & Conditions).

4. Third Party Plug-ins, Widgets, and Links

Our Platform may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our Platform, they are operated or hosted by third parties and are subject to their own privacy policies instead of this Privacy Policy. Our Platform also contains links to third-party sites that are not controlled or operated by us. Please be aware that we are not responsible for the privacy practices of such other sites.

5. Communication

An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from Kavtek through email and our Platform. If you use our mobile app or provide us with your cell phone number, these communications also include text messages and push notifications. We communicate with you about your account, privacy, and interactions with your content (for example, if a professional posted new content). We also ask for your feedback about your experience in connection with our Platform. In accordance with applicable law, we communicate to you tips, offers, and similar services from Kavtek and may feature professionals, and other businesses on our Platform in these communications. You may opt-out of marketing emails from us directly through the email. Please be aware that you cannot opt-out of receiving account and privacy-related messages from us.

Our Platform also allows you and others to share content with others outside our Platform, and if you make your contact information available, for others to contact you outside our Platform.

6. Account Termination and Data Retention

You can delete your Kavtek account at any time by going to your Kavtek settings. When you delete your account, you will cease to provide ongoing or future data to us. Your Kavtek profile will no longer be viewable but in accordance with applicable law and the Kavtek Terms & Conditions, your photos, reviews, and other content may still be accessible and viewable. In order to request permanent deletion of your account, please contact us as described in the Contact Us section.

We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Platform or to defend future legal claims. We also will retain de-identified information after your account has been deleted. Information you have shared with others will remain visible after your account has been deactivated or deleted and after the information has been deleted from your own profile or account. We do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.

7. Children

Our Platform is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.

8. Data Security

We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

9. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you. If we make material changes to our Privacy Policy, we will notify you by email or by posting a notice on our Platform. By continuing to access or use our Platform after those changes become effective, you are subject to the revised Privacy Policy.

10. Contact Us

If you have questions or comments about this Privacy Policy,

You may also mail us at our address at 14-260 Edgeley Blvd, Vaughan, Ontario, L4K 3Y4, Canada.

11. International Transfers of Personal Information

Kavtek is a global organization, headquartered in Canada, with service providers, corporate affiliates, and operations in several countries. In order to provide you with the services you sign up for by creating an account or visiting our Platform, your personal information will be transferred to and processed in Canada (or any other country where we, our corporate affiliates, agents, and service providers operate). Data protection laws differ among jurisdictions, Canada and these other jurisdictions may not provide the same level of protection for personal information as your jurisdiction of residence. We will take appropriate steps to ensure your personal information is afforded the same level of protection as described in this Privacy Policy.